STORE POLICY - RETURNS OR EXCHANGES

RETURNS & EXCHANGES

(UPDATED 03.25.19)

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The following return policies apply to all general online purchases from jbandeves.com

RETURNS AND EXCHANGES

With the exceptions of wrongfully shipped, defective, or damaged items, we do not currently offer returns or exchanges. We urge our customers to verify their order well before submitting payment.

IF YOU HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM, please contact us at comments@jbeves.com within 3 days of receiving your order.

(Any claims made after 3 business days will not be accepted.)

Please provide your invoice number, contact information, list of defective / damaged items received (including description of damages or defects), and pictures of the items.

Upon reviewing the information provided, our customer service department will contact you (usually within 5 business days).

Once your claim has been approved you will be refunded for any item $1 or less in price, for items of higher value we will provide you partial credit for the damaged item. For a full refund / credit you will need to return the product to us.

IF YOU RECEIVE A WRONG ITEM, please contact us at comments@jbeves.com within 3 business days of receiving your order.

(Any claims made after 3 business days will not be accepted.)

Please provide your invoice number, contact information, list of items wrongfully received (including a list of the items you are missing), and pictures of each item.

Upon reviewing the information provided you will be given store credit for any item $1 or less in price, for items of a higher value we will provide a return label, once those items have been received you will be given store credit.

PLEASE NOTE THAT SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.

Jbeves.com  / Jbandeves.com is not liable for DAMAGES DUE TO ROUGH DELIVERY.

STORE CREDIT

A store credit is a unique gift card number that is emailed to you. You can use it towards any future purchase at jbeves.com

A store credit never expires.

ANY REFUSED OR UNCLAIMED SHIPMENTS WILL BE CHARGED ACTUAL SHIPPING COST.

Shipping carriers charge for both to and return shipments.

Actual shipping costs may be higher than you were charged during checkout due to discount shipping charged to our customers.